Hospitality POS System

For our hospitality POS system software, the subscription fees are determined by several factors:

1. Number of Users or Licenses: Fees don’t vary based on user terminals — they vary based on number of locations/establishments.
2. Feature Set: The range of features and functionalities included, such as advanced reporting.
3. Type of Business: Different types of hospitality businesses (e.g., restaurants, hotels, bars) may require specific modules that influence pricing.
4. Support Level: The level of customer support and training included in the subscription, such as 24/7 support or dedicated account management.
5. Payment Processing Fees: Service fee includes the payment processing fee.
6. Customization Needs: Customization or specific integrations with other software systems may incur additional costs.
7. Contract Length: Discounts may be offered for longer-term contracts (e.g., annual or bi-annual vs. monthly subscriptions).

These factors ensure that the pricing is aligned with the specific needs and scale of the business.

Yes, you can own a POS system. However, ownership typically applies to the hardware components, such as computers, tablets, terminals, printers, and scanners. When it comes to POS software, most providers, like BonApp, offer it on a subscription basis, meaning you pay a recurring fee to use the software. BonApp also offers hardware for rent for establishments that don’t want to buy their own.

It is technically possible to negotiate the purchase of POS software and own it outright, but this would be a substantial cost as it would imply the purchase of the POS company, and you would become entirely responsible for building your own software team to manage ongoing updates, support and cloud-based features.

After purchasing and subscribing to our hospitality POS software, the following support and training are provided:

• Onboarding Assistance: Initial setup guidance to ensure the POS system is properly configured for your business needs.
• User Training: Comprehensive training sessions for your staff, covering key features, daily operations, and troubleshooting.
• 24/7 Customer Support: Access to a dedicated support team available around the clock for any issues or questions.
• Documentation and Tutorials: Access to a library of user manuals, video tutorials, and FAQs for self-paced learning.
• Software Updates: Regular updates to keep the system current with the latest features and security enhancements.
• Customization Support: Assistance with tailoring the POS system to your specific business requirements, if needed.
• Dedicated Account Manager: A point of contact who can provide ongoing support, advice, and optimization tips as your business grows.

These services ensure that you and your team can effectively use our POS system and receive help whenever needed.

Depending on your business, the hardware requirements for our hospitality POS systems may or may not include some of the following:

Required:

• POS Terminal: A computer, tablet or dedicated terminal to run the POS software. The device should have sufficient processing power and memory to handle transactions smoothly.
• Receipt Printer: A thermal or impact printer for printing customer receipts and order tickets.
• Network Router: A reliable router to connect all devices and ensure stable communication between the POS terminal and peripheral devices.

Recommended:

• Tablet(s): Recommended 1 to 4 tablets (any brand) depending on the size of establishment. Can be rented from BonApp.
• Card Reader: A payment terminal or card reader for processing credit/debit card transactions, including contactless payments.
• Uninterruptible Power Supply (UPS): To protect the POS system from power outages or surges, ensuring continuous operation.

These components are typically required to ensure the POS system functions effectively and meets the specific needs of most hospitality businesses.

Yes, our hospitality POS systems are customizable. Customization options can include:

• Menu Configuration: Customizing menus, item categories, and pricing to suit your specific offerings.
• Payment Options: Configuring accepted payment methods, including cash, credit/debit cards, mobile payments.
• Reporting Tools: Setting up reports and analytics to track key metrics relevant to your business.
• Integrations: Connecting the POS system with other software tools, such as accounting, inventory management, and customer relationship management (CRM) systems.
• User Permissions: Customizing user roles and permissions to control access to different features and data within the system.
• Order Management: Configuring order types, such as dine-in, takeout, and curbside pickup, to align with your service model.

These customization options allow our POS system to be tailored specifically to the unique needs of your hospitality business, enhancing efficiency and customer satisfaction.

The installation and setup process of our hospitality POS software involves the following steps:

#1 Pre-Installation Assessment

• Needs Analysis: A thorough analysis of your business requirements, including the type of services you offer, the number of terminals needed, and any specific features required.
• Hardware Check: Ensuring that all necessary hardware components, such as terminals, printers, and card readers, are compatible and ready for installation.

#2 Software Installation

• Software Download and Installation: The POS software is installed on your devices, either through direct download or pre-installed on terminals provided by the vendor.
• Cloud Setup: As BonApp is a cloud-based POS, accounts and access are set up on the provider’s servers.

#3 System Configuration

• Menu Setup: Customizing the system with your business’s menu items, pricing, categories, and modifiers.
• Payment Configuration: Setting up accepted payment methods, including integration with payment processors and setting up cash drawers.
• User Accounts and Permissions: Creating user accounts with specific roles and permissions tailored to different staff members.

#4 Hardware Integration

• Connecting Devices: Integrating all hardware components like receipt printers, barcode scanners, and kitchen display systems with the POS software.
• Network Configuration: Setting up a secure and stable network to ensure all devices communicate efficiently.

#5 Customization

• Interface Customization: Ability for restaurants to customize their menus, menu items, add-ons and payment methods.

#6 Testing and Quality Assurance

• System Testing: Running tests to ensure that all components work correctly, transactions are processed smoothly, and reports are generated accurately.
• Troubleshooting: Identifying and fixing any issues that arise during testing to ensure the system is fully operational.

#7 Training

• Staff Training: Providing hands-on training for your staff on how to use the POS system effectively, covering everything from basic operations to advanced features.
• Documentation: Supplying tutorials, and support resources for ongoing reference.

#8 Go-Live

• Launch Support: On-site or remote support during the initial days of using the POS system to address any immediate issues and ensure a smooth transition.
• Monitoring and Adjustments: Monitoring system performance and making any necessary adjustments based on real-time usage.

#9 Ongoing Support

• Customer Support: Access to ongoing technical support for troubleshooting, updates, and further customization as your business evolves.
• Regular Updates: Continuous software updates to ensure you have the latest features and security enhancements.

The warranty or service agreement for our hospitality POS system typically includes the following components:

Hardware Warranty

• Coverage: Protection against defects in materials and workmanship for the POS hardware, such as terminals, printers, and scanners.
• Duration: Warranties usually range from one to three years, depending on the manufacturer or provider.
• Repair or Replacement: The agreement may cover free repairs or replacements for faulty hardware during the warranty period.

Software Support

• Updates and Upgrades: Access to software updates and upgrades to ensure the system remains current with new features and security patches.
• Bug Fixes: Regular maintenance to address software bugs or issues that may arise.

Technical Support

• Help Desk Support: Access to a support team for troubleshooting and resolving issues, often available via phone, email, or live chat.
• Response Times: Service level agreements (SLAs) may define response times for different types of issues, such as critical or non-critical problems.

Training and Documentation

• Initial Training: Training sessions for staff to ensure they can effectively use the POS system.
• User Manuals: Documentation and online resources for self-help and reference.

On-Site Support

• Availability: On-site service options for hardware repairs or system issues that cannot be resolved remotely (Lausanne area only).

Service Agreements

• Extended Warranty: Options to extend the warranty period or add additional coverage beyond the standard term.
• Service Contracts: Comprehensive service contracts that may include regular maintenance checks, priority support, and additional services beyond the basic warranty.

Replacement and Returns

• Replacement Policy: Terms for replacing defective hardware or software under warranty.
• Return Policy: Guidelines for returning hardware if necessary.

These elements of the warranty and service agreement ensure that your POS system remains functional and supported throughout its lifecycle, minimizing downtime and ensuring reliable performance.

Our POS system includes a transaction fee of 2.9% per transaction. You have two options for handling this fee:

• Pay the Fee Yourself: Absorb the 2.9% transaction fee as a cost of doing business.
• Pass the Fee to Customers: Add a 2.9% service charge to the bills of customers who use the payment service.

Choose the option that best fits your business needs.