Hotel Point of Sale
Hotel Point of Sale: Revolutionize Guest Service with BonApp POS
Running a hotel is like orchestrating a seamless symphony of guest experiences—elegant, dynamic, and service-focused. But how do you maintain excellence while streamlining operations?
Imagine this: A guest arrives after a long journey, eager to settle in. Instead of waiting in line, they check in smoothly, order room service from their phone, and even book a spa treatment—all with a few taps. That’s the power of a modern hotel point of sale system.
For hoteliers, it’s a game-changer. They can manage transactions effortlessly, track guest preferences, and optimize service across restaurants, bars, and amenities. And for guests? It’s all about convenience, personalization, and a flawless stay.
With digital POS systems, the hotel experience reaches new heights—where seamless operations and exceptional service go hand in hand, creating memorable stays that keep guests coming back for more.
Challenges of Operating a Hotel & The Reality Behind the Hospitality
Long Wait Times at Check-In/Check-Out
Imagine a guest arrives after a long flight, eager to relax, but ends up stuck in a long line at the front desk. Instead of frustration, a POS system streamlines check-in and check-out, connecting everything seamlessly so guests can move through the process quickly and start enjoying their stay right away.
Mistakes with Orders or Payments
Difficulty Tracking Guest Preferences
Managing Inventory and Supplies
These challenges, while inherent to the hotel industry, can be overcome with the right tools and strategies, such as BonApp’s management and POS solutions tailored for hotels. At the core of it all, it’s about finding creative solutions and maintaining a positive spirit amidst the daily operations and guest demands.
How Digital Solutions Revolutionize Hotel Operations
Imagine a world where managing your hotel operations isn’t a constant whirlwind. That’s the power of digital solutions!
- Effortless Booking Management: Gone are the days of overbookings and lost reservations. Digital systems streamline the entire booking process. Guests can easily reserve rooms online or through a user-friendly app, and your team can manage bookings across multiple channels from a single interface.
- Seamless Payment Systems: No more waiting in line to check out! Digital payment solutions like credit cards, mobile wallets, and contactless payments make transactions fast and convenient. This reduces the risk of cash handling errors and speeds up check-in/check-out times for a smoother guest experience.
- Real-Time Inventory and Room Management: Running out of amenities or overbooking rooms? Not anymore! Digital solutions allow you to monitor room availability, manage housekeeping schedules, and ensure your inventory is always stocked—helping to maintain high-quality service with minimal waste.
- Data-Driven Insights: Curious about your guests’ preferences? Want to know which services are most popular? Digital systems provide valuable analytics. Track booking trends, analyze guest feedback, and make informed decisions to optimize pricing, services, and overall hotel operations.
Not all digital solutions are created equal, though. So hurry and enjoy BonApp Hospitality POS Systems, designed specifically for the unique needs of the hotel industry. With BonApp, you can experience the full benefits of streamlined operations, improved efficiency, and a more satisfying guest experience.
Key Data and Insights: Technology Impact on Hotel Operations
| Technology | Percentage |
|---|---|
| Guest Experience Technology | 46% |
| Revenue Management Technology | 14% |
| Property Management Systems | 86% |
| Revenue Management Systems | 72% |
| Channel Manager | 72% |
| Third-Party Payment Gateways | 56% |
| Integrated Payment Processing | 67% |
| Contactless Technology | 92% |
| In-Room Technology | 85.9% |
| Self-Check-In Technology | 45% |
| Mobile Key Technology | 31% |
| Technology for Staff Efficiency | 65% |
| Technology for Competitive Advantage | 40% |
| Technology for Revenue Growth | 18% |
| Technology for Operational Efficiency | 18% |
| Technology for Cost Reduction | 11% |
Note: Data sourced from various industry reports.
Bottom line, digital tools do revolutionize hotel operations by enhancing efficiency, personalizing guest experiences, optimizing revenue, and providing a competitive edge.
1. Operational Efficiency and Cost Reduction
- Automation of Routine Tasks: Automating administrative tasks can reduce workload by up to 40%, allowing staff to focus on strategic activities. (Source: mckinsey.com)
- Energy Management: Real-time monitoring of energy consumption helps reduce environmental impact and operating costs. (Source: marketinparahoteleros.com)
3. Revenue Optimization
- Dynamic Pricing: Data-driven pricing models can adjust rates in real-time based on demand, local events, or competitor rates, optimizing revenue. (Source: stayshiny.co)
4. Staff Efficiency and Satisfaction
- Real-Time Data Access: 65% of hotel managers recognize real-time data access as essential for optimizing staff efficiency. (Source: hudini.io)
- Employee Satisfaction: 89% of hotel managers believe technology makes their teams happier. (Source: coolest-gadgets.com)
5. Competitive Advantage
- Market Positioning: 81% of hotel managers believe technology will be more important for hotel success in the next five years. (Source: coolest-gadgets.com)
Introducing BonApp POS System for Hotels: Streamline Your Hotel Operations
Ready to simplify and optimize your hotel operations?
BonApp POS is the cutting-edge Point of Sale system tailored specifically for hotels, designed to streamline your operations and enhance your guest experience.
- Experience seamless service management with a user-friendly interface that makes handling restaurant orders, room service, and event bookings easy. Say goodbye to manual tracking and hello to a more efficient process.
- Stay connected, no matter where you are. BonApp POS is fully mobile compatible, enabling hotel staff to manage orders and guest requests from anywhere in the hotel. Whether you’re at the front desk or in the dining area, you’re always in control.
- Accept payments quickly and securely. BonApp POS integrates smoothly with a wide range of payment options, including credit cards, debit cards, and mobile wallets. This speeds up guest check-outs and simplifies transaction processing, ensuring a smooth and efficient experience.
- Gain valuable insights into your hotel’s performance. Track sales trends, monitor inventory levels, and identify popular services with real-time data and analytics. This empowers you to make data-driven decisions that optimize operations and improve profitability.
- Enhance your guest experience. BonApp POS integrates with hotel management software and guest service platforms, allowing you to provide better service, streamline check-ins, and manage room service requests effortlessly.
- Delight your guests with personalized services. Offer loyalty programs* (*yet to come), digital receipts, and special promotions to enhance guest satisfaction and encourage repeat visits.
INFORMATIONS
Developer
BonApp Group
Available Languages
FR/EN/DE
Support
Contact a support agent
FAQs
Frequently Asked Questions
Website
https://bonapp.group
Released
Jan 1st, 2023
Hotel POS Features that Define BonApp
✅ Supports split payments and gratuity options.
✅ Secure transactions with PCI-compliant encryption.
✅ Allows guests to charge meals, spa treatments, and other services to their room.
✅ Real-time syncing with guest folios for accurate billing.
✅ Mobile POS support for poolside, in-room dining, and event services.
❌ Offline mode to ensure uninterrupted service during internet downtime.
✅ Centralized management of pricing, menus, and promotions across locations.
✅ Consolidated reporting for all outlets.
✅ Self-service kiosks for quick orders and check-outs*.
*BonApp can provide tablets but does not furnish kiosks, although it can be used with kiosks and other screens connected to the internet.
✅ Mobile ordering through hotel apps.
✅ Automatic stock updates and low-stock alerts.
✅ Supplier and purchase order management.
✅ Employee clock-in/out tracking.
✅ Role-based access controls for different staff levels.
✅ Performance tracking and sales reports by employee.
✅ Sales, revenue, and performance insights.
✅ Forecasting tools for demand planning.
✅ Guest purchase behavior tracking to personalize offers.
A feature that is in development but not yet available.
❌ Customizable loyalty programs to encourage repeat visits.
❌ Integration with hotel rewards systems.
❌ Automated discounts, happy hour pricing, and special offers.
✅ Custom pricing for large orders and group catering.
✅ Seamless coordination with hotel rooms and services.
✅ Multilingual interface for staff and guest ease of use.
✅ Tax compliance for multiple regions.
✅ Email and SMS receipts for convenience.
✅ Integration with guest experience management tools.
Test it for free and discover how our intelligent POS solution enhances your hotel’s dining, room service, and guest experience.
Unlock the Benefits for your Hospitality Service Business
Quick Setup
Get started instantly with hassle-free implementation and zero hardware requirements.
Cost Efficiency
Reduce labour costs, while boosting sales and tips.
Enhanced Security
Decrease fraud and track transactions with precision.
Optimized Operations
Monitor orders, streamline processes, and elevate business performance through advanced analytics.
Customer Delight
Create a distinctive customer experience and take control of service quality.
Reduced Wait Times
Diminish waiting times, stress, and foster stronger customer relationships with freed-up staff time.
Effortless Staff Management
Simplify training, onboard with ease, engage your team, and bid farewell to juggling multiple systems.
Seamless Compatibility
Enjoy full compatibility with your existing system infrastructure
1000+ compatible software and hardware!
How it works?
Booking & Check-In via QR Code
- The guest scans a QR code (on the hotel’s website, social media, or at reception) to book a room and complete pre-check-in online.
- They enter personal details, select room preferences, and make a secure payment.
- Upon arrival, they can scan another QR code at the front desk or use a digital key for seamless check-in.
Ordering & Payment at the Hotel Restaurant
- At the restaurant, the guest scans a QR code menu to browse food and drinks.
- They place their order directly from their phone, which is sent to the kitchen automatically.
- Payment is completed online or added to their room bill, reducing wait times and staff interaction.
Checkout & Feedback via QR Code
- Before leaving, the guest scans a QR code to check out and confirm any pending charges.
- They can review their stay, leave a tip, or provide feedback instantly.
- A digital invoice is sent via email or available for download.
Why Choose BonApp for Your Hotel?
- Reliable Swiss-Based Support: Our dedicated customer service team, based in Switzerland, is always available to assist you, ensuring smooth operations at all times.
- Unmatched Value for Money: Get access to premium features with no hidden fees or transaction charges, maximizing efficiency while keeping costs under control.
- Quick & Easy Setup: Start using BonApp in just 10 minutes—no installation fees or extra hardware required.
- Intuitive & Customizable System: Enjoy a user-friendly interface that adapts to your hotel’s unique needs, from in-room dining and restaurant management to seamless room service.
- Effortless Room Service & Guest Orders: Guests can scan a QR code to order food, drinks, or extra amenities directly to their room, enhancing their stay with a smooth, contactless experience.
No New Hardware Required,
No Apps To Download!
BonApp’s 6 Pillars of Excellence in Hospitality
100% Digital, No App to download
Compatibility with multiple web browsers and operating systems
Flat Transaction Fee
A fully flat-rate payment service
Round-the-Clock 24/7 Customer Support
A high-quality, reliable 24/7 customer support hotline
A+ Continuous Growth and Improvement
Instant Feedback, Seamless Implementation, and Regular Updates
5-Star Swiss-Quality Software and Systems
Enjoy the ethics and quality of a reliable Swiss-made POS system
Tailored POS Solutions for Every Food Truck
There’s no one-size-fits-all POS system—even food trucks have unique needs. That’s why we offer a tailored POS solution designed specifically for you.
Here’s What Hotel Owners Are Saying About Us
⭐️⭐️⭐️⭐️⭐️ BonApp POS is a Game-Changer!
It has completely streamlined our hotel’s restaurant, bar, and room service operations. The seamless PMS integration, mobile compatibility, and real-time reporting have made a huge difference in efficiency and guest satisfaction. Our staff loves how easy it is to use, and our guests appreciate the fast, contactless payments. A must-have for any hotel!
— Sophie
Ready to take your hotels to the next level?
Discover how BonApp POS can transform your operations and delight your customers.
And Here’s What Hotel Data Reveals with BonApp POS
Clear, Hassle-Free Pricing for Your Hotel POS
Our hotel point-of-sale software pricing is straightforward and transparent, with no hidden fees—offering you great value and complete peace of mind.
FLAT 2.9% TRANSACTION FEE
A simple, flat transaction fee of 2.9% applies to each transaction
FREE SERVICE
Support and assistance are free
NO HIDDEN COSTS
Our prices are transparent
NO ENBOARDING FEES
Unless requested by client
NO CLOSING FEES
Close your account free of charge
Best Hotel POS: Compare the Best Hotel Point-Of-Sale Systems (2025)
Best Point Of Sale Systems for Hotels: A Quick Overview
|
Hotel POS
|
 |
 |
 |
 |
 |
|---|---|---|---|---|---|
|
MARKETS
|
HoReCa
(Hospitality) |
Retail,
HoReCa (Hospitality), Ecommerce Golf |
HoReCa
(Hospitality) |
Retail,
E-commerce, Hotel-restaurant, Healthcare, Nonprofits |
Retail,
Restaurant, Healthcare, Beauty & Wellness, E-commerce |
|
PACKAGES
|
All Inclusive
|
Subscriptions
+ Add-on Packages |
Subscriptions
+ Add-on Packages |
Subscriptions
+ Add-on Packages |
Subscriptions
+ Add-on Packages |
|
QR CODE MENU
|
✅
|
✅
|
✅
|
✅
+ CHF 19 / mo |
✅
|
|
QR CODE ORDERING & PAYMENT AT TABLE
|
✅
|
✅
+ Additional Fee |
✅
|
✅
+ CHF 55 / mo |
✅
|
|
DIGITAL KITCHEN
(Kitchen Display System - KDS) |
✅
|
✅
+ CHF 25 / mo |
❌
|
❌
|
❌
|
|
HOTEL PROPERTY MANAGEMENT SYSTEM (PMS)
|
✅
PMS integration available upon request |
✅
Integration possible w/ Frontdesk Anywhere Hotel PMS |
✅
Integration possible w/ 11 PMS Systems |
❌
|
✅
Integration possible w/ 10+ PMS Systems |
|
MONTHLY SUBSCRIPTION
|
CHF 100 - 199
|
CHF 119 - 349+
|
CHF 90 & Up
|
CHF 0 & Up
|
CHF 39
|
|
SET-UP COSTS
|
Alone: CHF 0
Company: CHF 200 |
Alone: CHF 0
Company: CHF 1,000 |
CHF 1,000 - 5,000
|
CHF 500 - 1,500
|
CHF 1,000 - 2,000
|
|
TRANSACTION FEE
|
2.9%
|
2.6% + 0.10
|
2.9% + 0.30
|
2.6% + 0.15 (In Person),
2.9% + 0.30 (Online), 3.3% + 0.30 (Invoices), 3.5% + 0.15 (Manually Entered), 6% + 0.30 (Buy now pay later) |
2.9% + 0.30
|
|
PROS AND CONS
|
BonApp POS offers flexible pricing plans based on payment frequency. The monthly plan offers the most flexibility, while the annual plan provides the best savings, reducing the cost by 50%. All plans include the full set of features, and new features are provided for free to all customers, so you’re always up to date.
|
Lightspeed POS offers scalable pricing based on the size and needs of your business. For basic services, it starts at CHF 119/month, but more advanced features and hardware can significantly increase the total cost. The hardware is typically sold separately, and you can either purchase Lightspeed's recommended devices or integrate third-party hardware. For larger businesses, add-ons like loyalty programs and advanced reporting may be needed, which can increase monthly costs.
|
Toast POS offers flexible pricing, with a basic entry-level plan starting at CHF 90, though it requires hardware purchases. The total cost depends on the size of your operation, the features you need, and the type of hardware required. While the starting cost may be suitable for smaller hotel restaurants, larger operations with more advanced needs will face higher costs. That said, Toast POS is more tailored to restaurants than hotels.
|
The basic Square POS software is free, but the main costs come from advanced features, hardware, and transaction fees. If you don't need advanced features and can use your own hardware (like an iPad), your costs can stay low, as long as it's compatible. However, if you add extra services, like loyalty programs or marketing, your monthly expenses can increase quickly.
|
Clover POS provides flexible plans starting at $0/month for the basic plan, with pricing scaling up depending on the features and the type of business. Hardware is sold separately, with prices for full systems ranging from $499–$1,349. Transaction fees typically range from 2.6% + 10¢ for in-person payments, and 2.9% + 30¢ for online payments. Additional services such as loyalty programs and advanced reporting can add to the monthly cost.
|
Maximize Every Booking & Transaction Starting Today
Fill out this form, and we will get back to you via your preferred method of contact within 48 hours.
HOTEL POS FAQs
What is a POS in a hotel?
A POS (Point of Sale) in a hotel is a system used to process transactions for hotel services, including restaurant orders, bar tabs, room service, and retail sales, integrating payments and guest billing.
Why should I use a POS system for my hotel?
Using a POS system for your hotel streamlines transactions, improves efficiency, and enhances guest experience. It helps manage billing for restaurant orders, room service, and other services, integrates with your property management system (PMS), reduces errors, tracks sales, and provides valuable data for better decision-making.
What system do hotels use?
Hotels use a variety of tools. Here is a list of key systems typically used by hotels with room booking, restaurants, bars, and other services:
- Property Management System (PMS): Manages guest bookings, check-ins, check-outs, and room assignments.
- Point of Sale (POS) System: Handles transactions for hotel restaurants, bars, room service, and retail sales.
- Revenue Management System (RMS): Optimizes room pricing based on demand, occupancy, and market conditions.
- Channel Manager: Distributes room inventory and rates across multiple online travel agencies (OTAs) and booking platforms.
- Booking Engine: Allows direct bookings through the hotel’s website.
- Guest Relationship Management (GRM): Manages guest profiles, preferences, and communication.
- Housekeeping Management System: Tracks room status, cleaning schedules, and inventory.
- Spa and Wellness Management Software: Manages bookings, payments, and services in hotel spas and wellness centers.
- Event Management Software: Organizes bookings, schedules, and payments for hotel events and conferences.
- Payment Gateway System: Processes secure payments from guests for room bookings and other hotel services.
- Inventory and Procurement Management System: Tracks and manages hotel supplies, including food and beverage for restaurants and bars (e.g., BirchStreet, MarketMan).
- Hotel Marketing Automation Tools: Automates email marketing, promotions, and loyalty programs.
- Business Intelligence (BI) and Analytics Software: Provides insights on performance, guest behavior, and financials.
How do I set up BonApp POS for my hotel?
Setting up BonApp POS for Hotels is simple. No need to download the BonApp app, simply create an account on internet, link your bank details, and connect any hardware (like a card reader or printer). You can start taking payments in minutes.
Can the Hotel POS system handle cash and credit card payments?
Yes, BonApp POS can process both cash and credit card payments seamlessly. It also supports contactless payments, mobile wallets, and gift cards.
Does BonApp POS allow printing receipts for cash payments?
Yes, BonApp POS supports receipt printing for cash payments. You can also offer digital receipts via email or text message if preferred.
What types of reporting does BonApp POS provide?
BonApp POS offers detailed reporting, including daily sales, popular items, customer trends, and employee performance. These insights can help you make informed business decisions.
What else can BonApp POS do beyond payment processing?
In addition to handling payments, BonApp POS offers features like inventory tracking, employee management, loyalty programs, and customer feedback collection. It’s an all-in-one solution for food truck businesses.
Can BonApp POS work without an internet connection?
BonApp requires an internet connection to work but we’ve got you covered with routers and reliable internet access, even in the most remote spots—like food trucks at festivals.
Is it easy to train staff on the system?
Yes, it’s relatively easy to train staff to use, and for those less tech-savvy employees, we also offer training to ensure they feel confident.
What kind of customer support does BonApp offer?
BonApp offers comprehensive customer support tailored specifically for food trucks. We provide 24/7 assistance through our dedicated hotline, ensuring you’re never alone during peak hours. Whether it’s troubleshooting, system setup, or training, our support team is always available to help. Plus, we offer personalized training for staff members of all tech levels, ensuring a smooth experience. With BonApp, you’re backed by a team that understands the unique challenges of the food truck industry.
More About Hotel POS Systems & Software
BonApp Hotel Point Of Sale Demo Explore our detailed Hotel POS system demo to discover more about BonApp hospitality Hotel…
Hotel POS System Elevate Your Hotel’s Guest Experience Transform how your guests dine, relax, and enjoy their stay by enhancing…
English 
Français 
Français (Suisse)